Cancellation & Refund Policy
Cancellation & Refund Policy
We value your trust and satisfaction. This Policy outlines our transparent procedures for cancellations, refunds, and product-related concerns for purchases made through Flypbox.
Order Cancellation
Before Shipment
You may cancel your order within 12 hours of placement or before it is shipped, whichever is earlier. Submit requests via:
- Email: orders@elima.in
- Customer Support: support@elima.in
Note: Flash sales or promotional campaigns may have limited cancellation eligibility.
After Shipment
Once dispatched, cancellations are no longer permitted. You may initiate a return request after receiving the product.
Refund Policy
| Reason for Refund | Eligible | Processing Time |
|---|---|---|
| Order Cancelled Before Shipping | ✅ Yes | 5–7 working days |
| Product Out of Stock | ✅ Yes | 5–7 working days |
| Damaged/Defective (Verified) | ✅ Yes | 7–10 working days |
Refunds are processed only to the original payment method. For COD, refunds are made via bank transfer.