Cancellation & Refund Policy

 

We value your trust and satisfaction. This Cancellation and Refund Policy (“Policy”) outlines our transparent procedures for cancellations, refunds, and product-related concerns for all purchases made through Flypbox, operated by ELifecycle Management Private Limited (collectively referred to as We/ us/ our/ the “Company”). We aim to ensure a smooth and transparent cancellation and refund process for all refurbished product purchases. We encourage you to read this carefully to understand your rights and responsibilities.


ORDER CANCELLATION

Before Shipment

  • You may cancel your order within 12 hours of order placement or before it is shipped, whichever is earlier.

  • Cancellation requests can be submitted via: 

Note: Orders placed during flash sales or promotional campaigns may have limited cancellation eligibility based on inventory availability.

After Shipment

  • Once an order has been dispatched, cancellations are no longer permitted.

  • You may initiate a return request after receiving the product as per our Cancellation & Refund Policy _______________.

Auto-Cancellation

Orders may be automatically cancelled by the system or the Company due to:

  • Incomplete or failed payment transactions.

  • Product going out of stock prior to dispatch.

  • Detection of potentially fraudulent or activity flagged as suspicious.

In such cases, you will be notified promptly, and applicable refunds will be processed immediately.






REFUND POLICY

A. Refund Scenarios

Reason for Refund

Eligible for Refund

Estimated Processing Time

Order Cancelled Before Shipping

✅ Yes

5–7 working days

Product Out of Stock

✅ Yes

5–7 working days

Product Received Damaged/Defective

✅ After verification

7–10 working days

Wrong Product Delivered

✅ After return pickup

7–10 working days

Buyer’s Remorse / Change of Mind

✅ After verification

5-7 working days

All refund timelines commence once eligibility is verified and approved by our support team.

B. Mode of Refund

  • Refunds are processed only to the original payment method used during the transaction.

  • For Cash on Delivery (COD) purchases, refunds will be processed via bank transfer upon submission of accurate account details by the customer.

  • The Company is not liable for delays caused by incorrect or incomplete banking information.


RETURN TO REFUND PROCESS

To ensure a smooth return experience leading to a refund:

  1. Initiate a return request within 15 days of product delivery.

  2. Submit valid proof of issue—such as clear photos and an unboxing video.

  3. Our support team will verify the claim and confirm eligibility.

  4. Once the product is picked up, inspected, and approved, the refund will be processed within the stated timeline.

All returned items must be received in original condition with packaging and accessories intact.


NON-REFUNDABLE CONDITIONS

The following circumstances are not eligible for refund:

  • Damage caused by negligence, mishandling, misuse or unauthorized repairs.

  • Product returned without original box and accessories.

  • Items explicitly marked as “Final Sale” or “No Return” at the time of purchase

  • Software or licensing issues post-delivery, including incompatibility or activation failures


NOTE ON REFURBISHED PRODUCTS

As we specialize in certified refurbished devices, please note:

  • Minor cosmetic wear and tear are common and not considered valid grounds for return or refund.

  • Functional issues are covered under the warranty program but not under refund and will be serviced or replaced as per warranty terms.


CUSTOMER SUPPORT

If you have any questions, feedback, or need assistance with your cancellation or refund request, our support team is here to help:
Email: orders@elifecycle.in
Phone: 6309027669
Support Hours: Monday to Saturday, 10 AM – 6 PM IST